At Monno Casino, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or use our website and services.
By using Monno Casino, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name, date of birth, and gender
- Email address and phone number
- Residential address and nationality
- Payment details (we do not store full card numbers)
- Government-issued ID documents (for verification purposes)
Usage and Technical Information
- IP address and device information
- Browser type and operating system
- Login times and session data
- Games played and betting activity
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your gaming account
- To process deposits and withdrawals
- To verify your identity and prevent fraud
- To provide customer support
- To send important account notifications and promotional offers (you can opt out of marketing at any time)
- To improve our services and user experience
- To comply with legal and regulatory obligations
3. Sharing Your Information
We may share your information only in the following cases:
- With payment providers and banking partners to process transactions
- With licensed game providers when necessary for game functionality
- With regulatory authorities when required by law
- With trusted third-party service providers who help us operate the platform (under strict confidentiality agreements)
We never sell your personal data to third parties for marketing purposes.
4. Data Security
We take the security of your information very seriously. Monno Casino uses industry-standard encryption technologies (SSL/TLS) to protect data transmitted between your device and our servers. Access to personal data is restricted to authorized personnel only.
5. Your Rights as a German Player
Under applicable data protection laws (including GDPR), you have the following rights:
- Right to access your personal data
- Right to correct inaccurate information
- Right to request deletion of your data (subject to legal obligations)
- Right to withdraw consent for marketing communications
- Right to object to certain types of processing
To exercise any of these rights, please contact our support team with your account details.
6. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyse how our website is used
- Deliver personalised content and offers
You can manage your cookie preferences through your browser settings at any time. However, disabling certain cookies may affect your experience on the site.
7. Data Retention
We keep your personal information only as long as necessary to provide our services, comply with legal requirements, or resolve disputes. Once your data is no longer needed, it is securely deleted or anonymised.
8. International Data Transfers
Some of our service providers may be located outside the European Union. In such cases, we ensure appropriate safeguards are in place to protect your data according to GDPR standards.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact our customer support team.
We are committed to resolving any privacy-related issues promptly and transparently.
Thank you for trusting Monno Casino with your information.
Play responsibly. 18+ only.